Cancellations and refunds
Clear rules on cancelling, refunds and what happens if something isn't right. No hidden fees.
Starters
Starters are paid upfront. If you cancel before we begin, you get a full refund. Once work has started, the fee isn't refundable because starters are short and delivered quickly.
Projects
Projects are paid 50% to start and 50% on launch. If you cancel before work starts, you get a full refund. Once work has started, payments cover work already done and are not refundable. If you cancel part way through, we won't ask for any further payment beyond the stage you've reached.
Monthly plans
Monthly plans are paid in advance, with a three-month minimum term. After that you can cancel any time with 30 days' notice. We don't refund part months.
Ad spend and third-party costs
Advertising budgets are paid by you directly to Google, Meta or TikTok, so they never pass through us. Third-party subscriptions, themes or stock assets bought in your name follow the seller's own refund terms.
If something isn't right
If what we deliver doesn't match the written scope we agreed, tell us and we'll put it right at no extra cost. If we can't, we'll refund the part of the price that relates to what wasn't delivered.
If you're buying as a consumer
Our services are designed for businesses. If you buy from us as an individual rather than for a business, you have the right to cancel within 14 days of agreeing to buy, under the Consumer Contracts Regulations. If you ask us to start work within those 14 days and then cancel, you'll pay for the work done up to that point. None of this affects your other legal rights.
How to cancel
Email hello@letspire.co.uk with your name and the service you want to cancel. We'll confirm in writing, and any refund is paid to the account you paid from within 14 days.
These rules sit alongside our terms of business. Last updated October 2026.